--- title: "How to Merge and Split subscriptions" slug: "merge-and-split-subscriptions" updated: 2026-04-02T18:30:15Z published: 2026-04-02T18:30:15Z --- > ## Documentation Index > Fetch the complete documentation index at: https://help.skio.com/llms.txt > Use this file to discover all available pages before exploring further. # How to Merge and Split subscriptions ## What does it mean to merge or split subscriptions? - **Merging** subscriptions combines multiple active subscriptions for the same customer into one. This helps reduce fulfillment complexity by creating a single bill and shipment for all products in the merged subscription. - **Splitting** a subscription does the opposite: it separates products from one subscription into multiple subscriptions. This gives customers more flexibility (for example, if they want different items shipped to different addresses or on different dates). Both options give you more control over how subscriptions are managed on behalf of your customers, while keeping operations streamlined. ## Enable subscription Merge and Split in the Customer Portal ### Customer Portal v3 1. In your **Skio dashboard**, click the **Storefront** drop-down and select **Customer Portal**. 2. Click the Experience tab, scroll down and enable the toggle next to **Split** and **Merge**. ![](https://cdn.us.document360.io/a953bba6-c70d-43ce-bc77-d7f32a8fc514/Images/Documentation/CleanShot 2026-04-02 at 13.53.33(1).png) ### Customer Portal v2 1. In your **Skio dashboard**, click the **Storefront** drop-down and select **Customer Portal**. 2. Under the **Customize available actions** section, enable the toggle next to **Split** and **Merge**. ![Screenshot 2024-11-26 at 9.41.23 AM.png](https://cdn.us.document360.io/a953bba6-c70d-43ce-bc77-d7f32a8fc514/Images/Documentation/31290875557403.png) ## How do customers merge subscriptions in the portal? Once enabled, a **Merge Subscription** option appears in the Customer Portal. When a merge is triggered, changes take effect immediately: the source subscription is canceled, and the target subscription is updated with the migrated products, discounts, and any applicable rules. Merging is available when both subscriptions meet the following conditions: - Currencies match - Both subscriptions are Active - Max Cycles match (or are not set on either) - No free shipping discount exists on lines being merged - No order-level discount exists on lines being merged ### Customer Portal v3 1. In the Customer Portal, In the Customer Portal, click the **More** button, then select **Merge subscriptions** ![](https://cdn.us.document360.io/a953bba6-c70d-43ce-bc77-d7f32a8fc514/Images/Documentation/CleanShot 2026-04-02 at 14.04.20.png) 2. Choose one or more subscriptions to merge into the current subscription and click **Proceed**. ![](https://cdn.us.document360.io/a953bba6-c70d-43ce-bc77-d7f32a8fc514/Images/Documentation/CleanShot 2026-04-02 at 14.05.36.png) 3. Confirm by clicking **Merge**. ![](https://cdn.us.document360.io/a953bba6-c70d-43ce-bc77-d7f32a8fc514/Images/Documentation/CleanShot 2026-04-02 at 14.06.45.png) ### Customer Portal v2 1. In the Customer Portal, click the **More** button, then select **Merge subscription**![](https://cdn.us.document360.io/a953bba6-c70d-43ce-bc77-d7f32a8fc514/Images/Documentation/CleanShot 2026-04-02 at 14.23.44.png) 2. Choose one or more subscriptions to merge into the current subscription and click **Merge** to confirm. ![](https://cdn.us.document360.io/a953bba6-c70d-43ce-bc77-d7f32a8fc514/Images/Documentation/CleanShot 2026-04-02 at 14.24.53.gif) ## How do customers split subscriptions in the portal? Once enabled, a **Split Subscription** option appears in the Customer Portal. The option is only shown when a subscription is eligible. If any of the conditions below are met, the option will not appear: - The subscription is [prepaid](/help/docs/getting-started-with-prepaid-subscriptions) - The subscription contains only one item - A [One-time upsell](/help/docs/1-time-upsells) is present - [Surprise and delight](/help/docs/how-to-set-up-a-surprise-delight-rule) products have been added - Discounts are applied to the subscription ### Customer Portal v3 1. In the Customer Portal, click the **More** button and select **Split subscriptions**. ![](https://cdn.us.document360.io/a953bba6-c70d-43ce-bc77-d7f32a8fc514/Images/Documentation/CleanShot 2026-04-02 at 14.13.42.png) 2. Select the products to be moved into a new subscription and click **Split**to confirm. ![](https://cdn.us.document360.io/a953bba6-c70d-43ce-bc77-d7f32a8fc514/Images/Documentation/CleanShot 2026-04-02 at 14.15.03.png) ### Customer Portal v2 1. In the Customer Portal, click **More** then select **Split subscription**![screenshot-2023-03-02-at-2-31-57-pm.png](https://cdn.us.document360.io/a953bba6-c70d-43ce-bc77-d7f32a8fc514/Images/Documentation/17233798889499.png) 2. Select the products that should be split into a separate subscription and click **Split** to confirm. ![screenshot-2023-03-02-at-2-32-43-pm.png](https://cdn.us.document360.io/a953bba6-c70d-43ce-bc77-d7f32a8fc514/Images/Documentation/17233773126683.png) 3. The products selected appear in a new subscription ![screenshot-2023-03-02-at-2-38-43-pm.png](https://cdn.us.document360.io/a953bba6-c70d-43ce-bc77-d7f32a8fc514/Images/Documentation/17233773128731.png) --- ### FAQs #### What happens when subscriptions are merged with an out of stock product? The merged subscription doesn’t check or behave differently with the out of stock product during the merge. #### What happens when subscriptions are merged with different intervals? The merged subscription inherits the interval of the subscription where **Merge** was initiated. For example, merging Subscription 1 (4 weeks) with Subscription 2 (6 weeks) by pressing **Merge** on Subscription 1 will result in a 4-week interval. This gives customers control over which interval carries forward. The Customer Portal is an interface that allows subscribers to manage their subscriptions, including options to pause, modify, or cancel their subscription plans.