What does it mean to merge or split subscriptions?
Merging subscriptions combines multiple active subscriptions for the same customer into one. This helps reduce fulfillment complexity by creating a single bill and shipment for all products in the merged subscription.
Splitting a subscription does the opposite: it separates products from one subscription into multiple subscriptions. This gives customers more flexibility (for example, if they want different items shipped to different addresses or on different dates).
Both options give you more control over how subscriptions are managed on behalf of your customers, while keeping operations streamlined.
Enable subscription merging & splitting in the Customer Portal
Enable merging and splitting subscriptions in the customer portal by navigating to your Skio dashboard.
In the lefthand nav bar, go to Customer Portal > Portal settings.
Under the Customize available actions section:
Toggle on Merge to allow customers to merge their subscriptions.
Toggle on Split to allow customers to split their subscription.
How do customers merge subscriptions in the portal?
Once enabled, a "merge subscription" option appears in the customer portal. Here are the steps a user would take to merge their subscription:
Select “Merge subscription”
Pick one or more subscriptions to merge into the current subscription
Click merge
Notice the subs are immediately updated (the merged from subs are canceled, and the existing sub is updated with the migrated products and associated discounts as well as rules applied).
Merging subscriptions is available if:
Currency for both subscriptions matches
Status for both subscriptions is Active
Max Cycles for both subscriptions match (or are not set)
There is no free shipping discount present on lines to be merged
There is no order level discount on lines to be merged
How do customers split subscriptions in the portal?
Once enabled, a "split subscription" option appears in the customer portal. Here are the steps a customer would take to split their subscriptions:
Select “split subscription”
Select the products that should be split into a separate subscription
Once the user clicks "split", the products selected will appear in a new subscription
If a subscription is not eligible to be split the option will not appear. Here are the conditions where splitting a subscription is ineligible:
The subscription is prepaid
Subscription only has one item
Contains a One-Time Upsell
Surprise and delight products are added
Discounts are applied to the subscription
FAQs
What happens when subscriptions are merged with an out of stock product?
The merged subscription doesn’t check or behave differently with the OOS product during the merger.
What happens when subscriptions are merged with different intervals?
For example, we merge Subscription 1 (4 weeks) with Subscription 2 (6 weeks). The merged subscription will take on the interval of whatever Subscription 1 is (The subscription where the "merge" button was pressed.) This gives you the ability to pick any interval between the subscriptions being merged.