---
title: "How to manually create subscriptions"
slug: "manually-create-subscriptions"
description: "Create and manage subscriptions in Skio for Shopify customers with easy step-by-step instructions. Ensure smooth setup without errors."
updated: 2026-03-13T14:23:25Z
published: 2026-03-13T14:23:25Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.skio.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to manually create subscriptions

## Before you start

> [!NOTE]
> To manually create a subscription, the customer **must** exist in Shopify with a first name, last name, and email address.

- Skio allows merchants to create subscriptions within the app for any existing Shopify customer, or for a new customer that is created as part of this process.
- Subscriptions must be created individually. Bulk adding subscribers is not supported outside of a migration from another platform.
  - For migrations, contact your Success Manager or email [success@skio.com](mailto:success@skio.com).
- A payment method is not required to complete this flow. You can skip the payment step, but the subscription will not bill successfully until a payment method is added.
  - If you have the customer's card information, you can manually add a payment method during [Step 5](/help/docs/manually-create-subscriptions#step-5-confirm-payment-details).
  - If the customer needs to add their payment details, send them a [Quick Action link](/help/docs/how-to-set-up-a-quick-action) to add a payment method or a [Checkout link](/help/docs/checkout-link-builder) to complete a new checkout.

## Step 1: Select “Create Subscription” on the Subscription page

> [!CAUTION]
> During this process do **not** hit back on your browser. Doing so will stop the process entirely. If you need to go back to change information you previously entered, use the **'Return to x'**buttons at the bottom of each screen.

1. In your Skio dashboard, click **Subscribers** and select **Subscriptions**.
2. Select **Create Subscription**. This will bring up a new screen to walk you through creating the subscription. ![Skio subscriptions page showing active subscriptions and options to manage them.](https://cdn.us.document360.io/a953bba6-c70d-43ce-bc77-d7f32a8fc514/Images/Documentation/CleanShot 2026-03-11 at 13.58.39.png)

## Step 2: Select the customer to add the subscription for

> [!NOTE]
> If the customer does not exist in Shopify, create a new customer from the dropdown by selecting **Create new customer**.

![Subscription creation interface showing customer selection and confirmation steps.](https://cdn.us.document360.io/a953bba6-c70d-43ce-bc77-d7f32a8fc514/Images/Documentation/CleanShot 2026-03-11 at 14.04.49.png)

## Step 3: Select the shipping address for the subscription

1. Select a shipping address for the customer in the Shipping address dropdown.
  1. If no addresses are found in Shopify for this customer, select **Add new shipping address**.
2. Click **Confirm customer details** to confirm the customer and address, then move to the next step.

![](https://cdn.us.document360.io/a953bba6-c70d-43ce-bc77-d7f32a8fc514/Images/Documentation/CleanShot 2026-03-11 at 14.10.30.gif)

## Step 4: Build the subscription

1. Select the type of subscription (prepaid or subscribe and save) and the interval for the subscription (pulled from the configured intervals in your Selling Plans).
2. Choose the next order date and subscription currency.
3. Add the specific product(s) that the subscription will contain.
4. Click **Confirm subscription details** to move to the next step.

![Subscription details including product, order date, and total amount for confirmation.](https://cdn.us.document360.io/a953bba6-c70d-43ce-bc77-d7f32a8fc514/Images/Documentation/CleanShot 2026-03-11 at 14.14.41.png)

## Step 5: Confirm payment details

In this step, you can either select an existing payment method on file or manually enter a new credit card on the customer's behalf. When adding a new card, you'll be prompted for:

- **Card details:** Name on card, card number, expiration date, and CVV
- **Billing address:** Full address form, with a "Use shipping address" shortcut

### Existing payment method

1. If the customer has an existing payment method, choose the method from the dropdown.
2. Click **Confirm payment details**to proceed.

![Screen displaying payment confirmation with options to confirm or skip payment details.](https://cdn.us.document360.io/a953bba6-c70d-43ce-bc77-d7f32a8fc514/Images/Documentation/CleanShot 2026-03-11 at 14.28.56.png)

### New payment method

> [!NOTE]
> If you don't have the customer's card information available, click **Skip payment details** to complete the subscription setup and add a payment method later.

1. If the customer does not having an existing payment method and you have the customer’s payment details, you can click **Add new payment method** from the dropdown to add the credit card manually.
2. Add the credit card information.![](https://cdn.us.document360.io/a953bba6-c70d-43ce-bc77-d7f32a8fc514/Images/Documentation/19200105693467.png)
3. Add the billing address. ![](https://cdn.us.document360.io/a953bba6-c70d-43ce-bc77-d7f32a8fc514/Images/Documentation/19200111401371.png)
4. Click **Add credit card** to confirm the new payment method.
5. You will be redirected to the Confirm payment details page. Select the newly added payment method from the dropdown.
6. Click **Confirm payment details** to proceed. ![Screen displaying payment confirmation options and buttons for payment details.](https://cdn.us.document360.io/a953bba6-c70d-43ce-bc77-d7f32a8fc514/Images/Documentation/CleanShot 2026-03-11 at 15.05.32.png)

## Step 6: Review and create the subscription

1. Review the information to ensure all information is accurate and as expected.
2. Click **Create subscription**to create the new subscription.

![Review and submit subscription details including customer information and payment method.](https://cdn.us.document360.io/a953bba6-c70d-43ce-bc77-d7f32a8fc514/Images/Documentation/CleanShot 2026-03-11 at 15.07.14.png)

Selling Plans are configurations within Skio that determine how products are sold in subscriptions, including pricing, intervals, and eligibility for upsells.