---
title: "Loyalty FAQ"
slug: "loyalty-faq"
updated: 2026-03-06T20:33:49Z
published: 2026-03-06T20:33:49Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.skio.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Loyalty FAQ

---

### Loyalty FAQ

#### How can I control whether customers see loyalty info in the Customer Portal?

Use the **Show loyalty program** toggle in **Storefront > Customer Portal > Loyalty**to manage visibility. When enabled, customers will see their available credits and loyalty details. Turn it off to hide this information.

#### Does Skio Loyalty integrate with Klaviyo?

Yes, Skio offers a variety of Klaviyo events, variables, and prebuilt flows. Learn more in our [Integrating Skio Loyalty with Klaviyo guide here.](https://skio.us.document360.io/shared/80b382aa-98e3-4ac6-95e7-858e2438854c)

#### Can I connect Skio Loyalty to Shopify Flow automations?

Yes, you can enhance your [**Shopify Flow**](https://help.shopify.com/en/manual/shopify-flow) automations by integrating Loyalty actions directly into workflows. See our [Loyalty and Shopify Flow guide here.](https://skio.us.document360.io/shared/4dce4ec3-3fec-49b5-bd44-21606994d4f1)

#### Can I customize loyalty page styles with CSS?

Yes, you can use **custom CSS** to style the loyalty page. All components have class names for easy targeting.

#### Do loyalty syncs affect each other (e.g., Tiers vs. Referrals)?

No, each sync is handled independently and won’t interfere with others.

#### Can I test the loyalty program before making it live?

Yes, you can specify which customers can access your program in **Tiers and Rewards**, **Credits**, and **Referrals** under **Global settings**. Add each customer email on a separate line to limit access.

![](https://cdn.us.document360.io/a953bba6-c70d-43ce-bc77-d7f32a8fc514/Images/Documentation/image(49).png)

#### Where does Skio get a customer’s birthday?

Birthdate data is collected from the `/account/profile` page when customers enter their information.

#### How do I change the button colors in the customer portal for loyalty components?

In the Skio Dashboard, go to **Storefront > Customer Portal > Loyalty theme colors** to customize the appearance of loyalty components.

> [!WARNING]
> This is currently only available for merchants using [**Customer Portal V2**](https://help.skio.com/hc/en-us/sections/42790814320283-Customer-Portal-v2).

#### Can I translate the Skio Loyalty program?

Yes, use the **Translations** tool in the admin to localize all loyalty-related text.