Loyalty FAQ
How can I control whether customers see loyalty info in the Customer Portal?
Use the Show loyalty program toggle in Storefront > Customer Portal > Loyalty to manage visibility. When enabled, customers will see their available credits and loyalty details. Turn it off to hide this information.
Does Skio Loyalty integrate with Klaviyo?
Yes, Skio offers a variety of Klaviyo events, variables, and prebuilt flows. Learn more in our Integrating Skio Loyalty with Klaviyo guide here.
Can I connect Skio Loyalty to Shopify Flow automations?
Yes, you can enhance your Shopify Flow automations by integrating Loyalty actions directly into workflows. See our Loyalty and Shopify Flow guide here.
Can I customize loyalty page styles with CSS?
Yes, you can use custom CSS to style the loyalty page. All components have class names for easy targeting.
Do loyalty syncs affect each other (e.g., Tiers vs. Referrals)?
No, each sync is handled independently and won’t interfere with others.
Can I test the loyalty program before making it live?
Yes, you can specify which customers can access your program in Tiers and Rewards, Credits, and Referrals under Global settings. Add each customer email on a separate line to limit access.
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Where does Skio get a customer’s birthday?
Birthdate data is collected from the /account/profile page when customers enter their information.
How do I change the button colors in the customer portal for loyalty components?
In the Skio Dashboard, go to Storefront > Customer Portal > Loyalty theme colors to customize the appearance of loyalty components.
This is currently only available for merchants using Customer Portal V2.
Can I translate the Skio Loyalty program?
Yes, use the Translations tool in the admin to localize all loyalty-related text.