---
title: "Klaviyo Helpdesk Integration"
slug: "klaviyo-helpdesk-integration"
updated: 2026-02-24T19:06:00Z
published: 2026-02-24T19:06:00Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.skio.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Klaviyo Helpdesk Integration

## What is Klaviyo Helpdesk?

The [Klaviyo Helpdesk](https://help.klaviyo.com/hc/en-us/articles/360059002271) integration with Skio allows support agents to view and manage customer subscriptions directly within Klaviyo Helpdesk. This helps teams handle common subscription requests without leaving the Helpdesk interface. Once connected, agents can see a customer’s active subscriptions and take supported actions such as sending an order now, skipping an upcoming order, or canceling a subscription.

## Before you start

- This integration supports common subscription management actions, but not full subscription configuration.
- Available actions depend on the subscription’s state.
  - For example, if the next charge is within 24 hours, some actions such as editing the subscription may be temporarily unavailable.

## How to set up the integration

To set up Klaviyo Helpdesk with Skio:

1. In Klaviyo, navigate to **Customer Hub**under the **Service** dropdown.
2. Open the **Extensions** section. ![](https://cdn.us.document360.io/a953bba6-c70d-43ce-bc77-d7f32a8fc514/Images/Documentation/CleanShot 2026-02-23 at 15.28.01.png)
3. Scroll down to the Subscriptions section and select Skio from the dropdown menu.
4. Add your **Skio API key**. ![](https://cdn.us.document360.io/a953bba6-c70d-43ce-bc77-d7f32a8fc514/Images/Documentation/CleanShot 2026-02-23 at 15.29.36.png)
5. **Save** your changes.

After setup is complete, subscription data will appear in Klaviyo Helpdesk tickets for customers with Skio subscriptions.

## Managing subscriptions in Klaviyo Helpdesk

When viewing a Helpdesk ticket for a customer with subscriptions, agents will see a dedicated **Subscriptions** section within the ticket.

![](https://cdn.us.document360.io/a953bba6-c70d-43ce-bc77-d7f32a8fc514/Images/Documentation/CleanShot 2026-02-23 at 15.45.16.gif)

From this section, agents can:

- View active subscriptions and upcoming charge information
- **Send now** to immediately process the next order
- **Skip** the upcoming subscription order
- **Cancel** the subscription