---
title: "How to update a customer's shipping address"
slug: "how-to-update-a-customer-s-shipping-address"
updated: 2026-10-06T19:56:04Z
published: 2026-10-06T19:56:04Z
canonical: "help.skio.com/how-to-update-a-customer-s-shipping-address"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.skio.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to update a customer's shipping address

## Before you start

- **Always update addresses for subscriptions in Skio:** Address changes made in Shopify don't sync to Skio. Update the shipping address for your subscription directly in Skio to avoid orders shipping to the wrong address.
- **Applies to upcoming orders:** The new address is used for future orders on the subscription. Orders that have already been processed aren't affected.

## How do I update a customer’s shipping address?

### Step 1: Navigate to the subscription

1. In the left-hand menu of your **Skio Dashboard**, go to **Subscribers** > **Subscriptions**.
2. Use the search bar to find the subscriber by email, first or last name, or phone number.
3. Locate the subscription you want to update.

### Step 2: Open the shipping address editor

1. In the **Customer** section of the subscription, click **Manage**.
2. Select **Edit shipping address** from the dropdown.

![](https://cdn.us.document360.io/a953bba6-c70d-43ce-bc77-d7f32a8fc514/Images/Documentation/CleanShot 2026-10-06 at 15.36.34.png?sv=2026-02-06&spr=https&st=2026-10-30T18%3A08%3A52Z&se=2026-10-30T19%3A08%3A52Z&sr=c&sp=r&sig=QrXLV%2BsFM8F8qUO3ZvkalpXrsPDsgvTjcH5XiuwyFsk%3D)

Update the shipping address on a single subscription.

### Step 3: Update and save the address

1. In the **Edit shipping address** panel, update any of the following fields: **First name**, **Last name**, **Street address**, **Apt, suite**, **Company**, **City**, **State**, **Zip/Postal Code**, **Country**, and **Phone number**.
2. Click **Save**.

The updated address appears under **Shipping address** in the **Customer** section of the subscription.

> [!NOTE]
> The **Apt, suite** and **Company** fields are optional. Leave them blank if they don't apply.

## FAQ

---

### 

#### If a customer has multiple subscriptions, does this update all of them?

No, it will only update the one subscription.

#### Can subscribers update their own shipping address?

Yes. Subscribers can update their shipping address themselves in the **Customer Portal**. See [our customer guide for managing subscriptions here.](/help/docs/instructions-for-your-customers-using-customer-portal-v3#update-your-shipping-address)

#### How do I update a subscriber's billing address?

The billing address is tied to the payment method, not the shipping address. In the **Customer** section of the subscription, click **Manage** > **Update payment method**. Learn more in [How to update Billing Address for subscription](/help/docs/how-to-update-billing-address-for-subscription).