---
title: "How to search and use the Help Center"
slug: "how-to-search-and-use-the-help-center"
updated: 2026-04-07T12:54:35Z
published: 2026-04-07T12:54:35Z
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.skio.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to search and use the Help Center

The [Skio Help Center](https://help.skio.com/) is your go-to resource for documentation, troubleshooting guides, and product updates. This article walks you through how to quickly find the information you need.

## Searching for an article

Use the search bar at the top of the Help Center homepage to find articles. Enter a keyword, feature name, or question, and results will appear as you type.

- Use specific terms (for example, "Cancel Flow" instead of "cancellation")
- Try different keywords if your first search does not return what you need (for example, "swap product" vs. "product swap")
- Search using feature names as they appear in your Skio dashboard

![](https://cdn.us.document360.io/a953bba6-c70d-43ce-bc77-d7f32a8fc514/Images/Documentation/CleanShot 2026-04-06 at 14.37.14(1).gif)

## Browsing by topic

If you aren’t sure what to search for, you can browse by category from the Help Center homepage:

- [**Getting started with Skio**](https://help.skio.com/docs/new-to-skio)**:** Onboarding, initial setup, and installation
- [**Managing subscriptions**](https://help.skio.com/docs/subscription-management-1)**:** Subscription management tools and workflows
- [**Customer portal and experience**](https://help.skio.com/customer-experience)**:** Customer Portal setup, customization, and behavior
- [**Advanced customizations**](https://help.skio.com/docs/advanced-skio-setup)**:** Custom code, integrations, and advanced configurations
- [**Analytics and insights**](https://help.skio.com/docs/analytics-dashboards)**:** Dashboard analytics, reporting, and metrics
- [**Apps and integrations**](https://help.skio.com/docs/account-store-settings-integrations)**:** Third-party app compatibility and integration guides
- [**Troubleshooting and FAQs**](https://help.skio.com/docs/troubleshooting-and-faqs)**:** Common issues, error messages, and frequently asked questions

> [!NOTE]
> You can also **Browse by Dashboard Location**where articles are organized by where the feature lives in your Skio dashboard (e.g., Settings, Storefront, Retain), making it easy to find documentation for a specific page you're already working in.

## Discovering recent and popular content

The Help Center homepage also highlights:

- **Recently modified articles:** Content updated with the latest information
- **Recently created articles:** New documentation added to the Help Center
- **Most viewed articles:** Popular resources frequently referenced by other users

These sections are helpful if you are looking for commonly used guides or want to stay up to date with recent changes. They are located at the bottom of the Help Center homepage.

![](https://cdn.us.document360.io/a953bba6-c70d-43ce-bc77-d7f32a8fc514/Images/Documentation/CleanShot 2026-04-06 at 14.45.57.png)

## Other resources

From the Help Center, you can also access:

- [**What's new**](https://changelog.skio.com/)**:** Feature launches and product updates
- [**API docs**](https://code.skio.com/)**:** Developer reference for the Skio API
- [**Glossary**](https://help.skio.com/docs/glossary-overview)**:** Definitions for key Skio and subscription terms

## Still need help?

If you can’tt find what you are looking for, the Skio support team is here to help. See [Getting Support from Skio](/help/docs/contacting-the-skio-team) to learn how to submit a ticket or contact the appropriate team.