---
title: "How to export subscription data including active and inactive subscribers"
slug: "how-to-export-subscription-data-including-active-and-inactive-subscribers"
updated: 2026-04-14T19:27:43Z
published: 2026-04-14T19:27:43Z
canonical: "help.skio.com/how-to-export-subscription-data-including-active-and-inactive-subscribers"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.skio.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to export subscription data including active and inactive subscribers

You can [export](/help/docs/exports-guide) a full list of your subscriptions, including active and inactive, directly from the **Skio Dashboard**. Exports are delivered to an email address you provide, in either CSV or JSON format.

## Before you start

- You'll be asked to enter an email address where the export file will be sent.
- If you want a complete subscriber list, make sure **Include inactive subscriptions** is enabled and that your date filters aren't excluding records unintentionally.
- Each row represents **one subscription line**, not one subscription. Since subscriptions can contain multiple products (lines), the total number of rows will not equal your total subscription count.

## Step 1: Navigate to Data Export

In the left-hand menu of your **Skio Dashboard**, go to **Tools** > **Data Export**.

## Step 2: Enter your email and select a file format

Enter the email address where you want the export sent, then select your preferred file format: **CSV** or **JSON**.

## Step 3: Select the export type and configure your filters

Select **Subscriptions** as the export type, then set any combination of the following filters, or leave them blank to export all subscriptions without restrictions.

- **Created at date range:** Filter by when the subscription was created. Leave blank to include all subscriptions regardless of creation date.
- **Next billing date range:** Filter by upcoming billing date. Leave blank to avoid excluding subscribers based on their next charge.
- **Include active subscriptions:** Enabled by default. Uncheck only if you want inactive subscriptions exclusively.
- **Include inactive subscriptions:** Disabled by default. Enable this to include cancelled and paused subscriptions in the export.
- **Filter products:** Select one or more products to narrow the export to specific items. Leave blank to include all products.

## Step 4: Export

Click **Export subscriptions**. The file will be sent to the email you entered.

![](https://cdn.us.document360.io/a953bba6-c70d-43ce-bc77-d7f32a8fc514/Images/Documentation/CleanShot 2026-04-09 at 15.29.56.png)

## What's included in the export?

The subscriptions export includes one row per subscription with key fields such as:

- Subscriber name and email
- Subscription status (active, paused, cancelled)
- Product name and variant
- Billing interval and next billing date
- Subscription created date

![](https://cdn.us.document360.io/a953bba6-c70d-43ce-bc77-d7f32a8fc514/Images/Documentation/CleanShot 2026-04-09 at 15.45.53.png)

## FAQ

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### 

#### Why does my export show fewer records than expected?

This is almost always caused by a date filter being too restrictive. The most common culprit is the **Created at date range** as if it's set to a short window (e.g. the last 30 days), any subscriptions created outside that range will be excluded.

To get a complete export:

- Clear or widen both the **Created at date range** and **Next billing date range** fields.
- Make sure both **Include active subscriptions** and **Include inactive subscriptions** are enabled.
- Leave the product filter blank unless you need a specific subset.

#### How do I view or re-download a past export?

Click **Job history** from the Data Export page to see a log of all past exports. Each entry shows the export type, the date it was run, and who created it. You can re-download any previous export directly from this view.

![](https://cdn.us.document360.io/a953bba6-c70d-43ce-bc77-d7f32a8fc514/Images/Documentation/CleanShot 2026-04-09 at 15.36.49.png)

#### Can I export subscriptions for a specific product only?

Yes. Use the **Filter products** field in Step 3 to select one or more products. Only subscriptions tied to those products will appear in the export.

#### How long does the export take?

Most exports are delivered within a few minutes. Larger datasets may take slightly longer. Check your spam folder if the email doesn't arrive within 5–10 minutes.

#### Can I schedule recurring exports?

No, this isn't available yet. You'll need to return to the Skio Dashboard and manually run a new export each time.