--- title: "How to add or remove products from a subscription in bulk" slug: "how-to-addremove-products-from-a-subscription" updated: 2026-02-26T14:47:33Z published: 2026-02-26T14:47:33Z stale: true --- > ## Documentation Index > Fetch the complete documentation index at: https://help.skio.com/llms.txt > Use this file to discover all available pages before exploring further. # How to add or remove products from a subscription in bulk ## Before you start - Depending on the size of your store, you may need to add or remove products from a subscription in bulk. This can apply to all customers or to a specific segment. For changes that affect more than a small group of customers, using a bulk operation is the most efficient approach. - To manually add or remove products from a customer subscription, see [Subscription Management](/help/docs/subscription-management). - If a subscription has only one product remaining, the **Remove** action won’t work because it would effectively cancel the subscription. These cases must be handled as a bulk cancellation, contact help@skio.com for assistance. - Ensure you have access to [Bulk Operations](/help/docs/bulk-operations) in your [User Permissions](/help/docs/managing-skio-user-permissions). - Run bulk updates during off-peak hours to minimize customer impact. ## Use cases Bulk product updates are helpful when changes need to be applied consistently across many subscriptions. Common scenarios include: - **Fixing incorrect subscription setups:** Remove products that were added unintentionally or add missing products to subscriptions. - **Segment-based product changes:** Add or remove products for specific groups of subscribers based on defined conditions, such as plan type, product bundle, or customer segment. - **Promotional or bonus items:** Temporarily add a free or discounted product to active subscriptions for a campaign, then remove it later in a separate bulk operation. This approach is ideal if you want to add promotional items to existing subscriptions without re-syncing your [Surprise & Delight](/help/docs/rules)configuration. - If you use [Journeys](/help/docs/understanding-skio-journeys) instead of Surprise & Delight to add products at specific milestones or conditions, activate the Journey to apply the item to new subscriptions, and run a bulk add product operation to apply it to eligible subscriptions that were created before the Journey was set up. ## Step 1: Set the conditions 1. In your **Skio dashboard**, go to **Tools** > **Bulk Operations**. 2. Choose the subscription type. Select either **Regular recurring subscription** or **Prepaid subscription**. 3. Define the conditions for the customers you want to target. You can add multiple conditions using **AND**, **OR**, or **AND/OR** logic 1. For example, to remove a specific product from all active customers on an order count of 3, you can set conditions of Subscription status **Equal** to **Active** AND Order number is **Equal**to **3**. 2. See [Bulk operations guide](/help/docs/bulk-operations#step-3-choose-the-conditions) for a full list of conditions. > [!NOTE] > This step ensures the bulk operations tool only runs on relevant subscription lines. If you skip it, the operation may show multiple **Failures** because the tool couldn't find the selected variant during the next step (setting the **Action**). ## Step 2: Select the Add or Remove product Action ### Add product 1. In the **Actions** section of the Bulk Operations tool, click the **Add an action** button. 2. From the dropdown, choose **Add product**. 3. Click the **Select products** button and choose the product to add to a subscription. - To add multiple products, create a separate **Add product** action for each product within the same bulk operation. 4. Optionally, add a price override to the product. 5. Input the quantity. 6. Select whether the product should be offered as a one time upsell and whether it should be limited to one per customer. 1. If a product is added in bulk as a [one time upsell](/help/docs/1-time-upsells), it will apply to the subscriber’s next order and will be automatically removed after that order processes. ### Remove products 1. In the **Actions** section of the Bulk Operations tool, click the **Add an action** button. 2. From the dropdown, choose **Remove products**. 3. Click the **Select products** button and choose the product(s) to be removed. 4. For each selected product, specify how it should be removed: - **One time upsell checked**: Removes only the one time upsell version of the product. - **One time upsell unchecked**: Removes both the recurring subscription product and any one time upsell versions. > [!WARNING] > If a subscription contains only one product, it will **not** be removed during the bulk operation. ## Step 3: Preview and run the bulk operation **Preview bulk operation** Preview the subscriptions that will be affected before running the bulk operation. We recommend downloading the export so you can verify the changes or revert them if needed. ![Preview of subscription details with warnings about accuracy and download recommendations.](https://cdn.us.document360.io/a953bba6-c70d-43ce-bc77-d7f32a8fc514/Images/Documentation/CleanShot 2026-02-18 at 12.28.58.png) **Run bulk operation** When you are ready to start your bulk operation, scroll to the top of the page and click **Start operation**. ![UI bulk operations with options for subscription types and action initiation. highlighting the start operation button on the right](https://cdn.us.document360.io/a953bba6-c70d-43ce-bc77-d7f32a8fc514/Images/Documentation/CleanShot 2026-02-18 at 12.32.50.png) ## Step 4: Check the bulk operation results > [!NOTE] > Use the exported CSV (comma-separated values) file to check if the bulk operation ran successfully. Search for a subscription ID from the CSV in the Skio Dashboard under **Subscribers > Subscriptions** to confirm that the product was appropriately added or removed from the subscription. ## Resources - [Bulk operations](/help/docs/bulk-operations) User Permissions refer to the settings that allow store owners and administrators to control access levels for team members and users within the Skio Dashboard, determining what actions they can perform.