Before you start
Always update addresses for subscriptions in Skio: Address changes made in Shopify don't sync to Skio. Update the shipping address for your subscription directly in Skio to avoid orders shipping to the wrong address.
Applies to upcoming orders: The new address is used for future orders on the subscription. Orders that have already been processed aren't affected.
How do I update a customer’s shipping address?
Step 1: Navigate to the subscription
In the left-hand menu of your Skio Dashboard, go to Subscribers > Subscriptions.
Use the search bar to find the subscriber by email, first or last name, or phone number.
Locate the subscription you want to update.
Step 2: Open the shipping address editor
In the Customer section of the subscription, click Manage.
Select Edit shipping address from the dropdown.
Update the shipping address on a single subscription.
Step 3: Update and save the address
In the Edit shipping address panel, update any of the following fields: First name, Last name, Street address, Apt, suite, Company, City, State, Zip/Postal Code, Country, and Phone number.
Click Save.
The updated address appears under Shipping address in the Customer section of the subscription.
The Apt, suite and Company fields are optional. Leave them blank if they don't apply.
FAQ
If a customer has multiple subscriptions, does this update all of them?
No, it will only update the one subscription.
Can subscribers update their own shipping address?
Yes. Subscribers can update their shipping address themselves in the Customer Portal. See our customer guide for managing subscriptions here.
How do I update a subscriber's billing address?
The billing address is tied to the payment method, not the shipping address. In the Customer section of the subscription, click Manage > Update payment method. Learn more in How to update Billing Address for subscription.