---
title: "How do I remove a customer's account & data in Skio?"
slug: "how-do-i-remove-a-customers-account-data-in-skio"
updated: 2025-12-18T21:36:25Z
published: 2025-12-18T21:36:25Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.skio.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How do I remove a customer's account & data in Skio?

## Overview

Customers often request that their account be deleted internally. In those cases, merchants can use this help article.

### Shopify Limitations

Shopify has a limitation that prevents customer profiles from being deleted **if the customer has ever had a subscription.**

Instead, you can **erase** the customer’s data in Shopify. [**Shopify has a help guide here that lists this information as well.**](https://help.shopify.com/en/manual/privacy-and-security/privacy/processing-customer-data-requests)

![](https://cdn.us.document360.io/a953bba6-c70d-43ce-bc77-d7f32a8fc514/Images/Documentation/28941593044507.png)

## Erasing a customer in Skio

Skio auto-erases the customer data once it's erased from the Shopify side.

Shopify's "erase personal data" option is GDPR compliant and will send the Skio app an erase request so that we can also erase it from our end. All this is API-based, so nothing further is required.

## Erasing a customer in Shopify

To erase a customer account in Shopify, follow these steps:

1. From your Shopify admin, go to Customers
2. Click the customer's name
3. Click More actions > Erase personal data