---
title: "Credits FAQ"
slug: "credits-faq"
updated: 2026-03-20T18:40:06Z
published: 2026-03-20T18:40:06Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.skio.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Credits FAQ

---

### FAQ

#### Do credits and loyalty points work in Shopify POS?

Customers can accrue Loyalty Credits and points through Shopify POS, but they won’t be able to redeem them.

#### What happens to a credit if I cancel a subscription before the credit processes?

Currently, the credit does not automatically return to the customer's account. You'll need to manually remove the credit from the canceled subscription to credit it back to the customer.

#### Why aren’t the credits I added showing up for the customer?

If your store has **credit expiration enabled**, manually added credits might not apply unless you select the **“Never expire these credits”** toggle when adding them from the Skio Dashboard.

When this toggle is **off**, the credits follow your store’s expiration rules. If the next charge falls outside that window, the credits won't apply.

To ensure credits apply immediately and don’t expire, toggle on **“Never expire these credits”** when issuing them.

![](https://cdn.us.document360.io/a953bba6-c70d-43ce-bc77-d7f32a8fc514/Images/Documentation/CleanShot 2025-11-26 at 15.43.07(2).png)

The toggle appears after you add a positive number of credits.

#### Why aren’t redeemable products showing in the customer portal?

Redeemable products only appear if a customer has available credits. If the customer has no loyalty balance or a negative balance, the option to redeem products won’t show. Once they earn credits, the section will appear automatically.

#### Can I migrate credits from another loyalty program?

Yes, our team can help with credit migrations from other loyalty programs. Contact [sales@skio.com](mailto:sales@skio.com) to confirm eligibility.

#### Can I create reward flows for actions like reviews or newsletter signups?

Yes, Skio Loyalty supports custom flows for reviews, newsletter signups, and more. [Learn more in our Loyalty and Shopify Flow guide here.](https://skio.us.document360.io/shared/4dce4ec3-3fec-49b5-bd44-21606994d4f1)

#### How do I create a rewards page on my Shopify storefront?

See our [setup guide for Rewards landing pages here.](https://skio.us.document360.io/shared/17c2edc7-96f7-4b6b-b510-799292f64597)

#### How can non-subscribers redeem their credits?

Customers without a subscription can generate a **discount code** from the customer portal and apply it at checkout.

#### If cashback is set for “every order,” does it apply to the checkout order?

No, rewards set to “every order” begin after the customer qualifies. The order that qualifies them does not count.

#### What happens to loyalty credits when an order is cancelled?

When an order is cancelled in Shopify, Skio automatically handles both sides:

- **Credits earned from the order**(e.g., tier rewards) are reversed and removed from the customer's balance.
- **Credits spent on the order**(e.g., applied as a discount) are refunded back to the customer's balance.

Your Skio Dashboard is the backend view of Skio where you manage your subscription program. This is the page you see when you log in to the Skio app, and it's where you'll configure products, view customer data, adjust settings, and access analytics to monitor your subscription performance.