--- title: "Credits: Customer experience overview" slug: "credits-customer-experience-overview" updated: 2026-03-05T15:01:18Z published: 2026-03-05T15:01:18Z --- > ## Documentation Index > Fetch the complete documentation index at: https://help.skio.com/llms.txt > Use this file to discover all available pages before exploring further. # Credits: Customer experience overview The Credits customer experience may appear slightly different depending on which version of the Customer Portal you are using. The sections below outline how credits are displayed and redeemed from the customer’s perspective in each portal version. > [!NOTE] > You can customize how Loyalty appears in the Customer Portal by going to **Skio dashboard** > **Storefront**> **Customer Portal** > **Loyalty settings** tab. ## Viewing credit balance Customers can view their credit balance in multiple areas of the Customer Portal. ### Customer Portal page The Credits widget appears on the main Customer Portal page and displays the customer’s current balance. #### Customer Portal v3 ![User's cashback balance shows 255 credits available for redemption on the platform.](https://cdn.us.document360.io/a953bba6-c70d-43ce-bc77-d7f32a8fc514/Images/Documentation/CleanShot 2026-03-03 at 12.09.00.png) #### Customer Portal v2 ![User account details showing credits and subscription information with highlighted elements.](https://cdn.us.document360.io/a953bba6-c70d-43ce-bc77-d7f32a8fc514/Images/Documentation/CleanShot 2026-03-03 at 11.16.37.png) ### Customer Portal Rewards page Depending on your Loyalty configuration, the Credits widget can also appear on a dedicated Membership page within the Customer Portal. #### Customer Portal v3 ![Cloudwell Rewards page showing credits and redemption options for users.](https://cdn.us.document360.io/a953bba6-c70d-43ce-bc77-d7f32a8fc514/Images/Documentation/CleanShot 2026-03-03 at 12.10.45.png) #### Customer Portal v2 ![Cloudwell Rewards account showing credits and redeemable amount for purchases.](https://cdn.us.document360.io/a953bba6-c70d-43ce-bc77-d7f32a8fc514/Images/Documentation/CleanShot 2026-03-03 at 11.21.24.png) ## Redeeming credits on a subscription Customers can apply credits to their next subscription order directly from the Customer Portal. Customers can use their full balance or enter a custom amount, with the updated total reflected instantly. #### Customer Portal v3 ![Monthly cashback balance of $15.43 with 255 credits available for redemption.](https://cdn.us.document360.io/a953bba6-c70d-43ce-bc77-d7f32a8fc514/Images/Documentation/CleanShot 2026-03-03 at 12.13.47.png) ![Popup window for redeeming credits with slider and action buttons displayed.](https://cdn.us.document360.io/a953bba6-c70d-43ce-bc77-d7f32a8fc514/Images/Documentation/CleanShot 2026-03-03 at 12.14.44.png) #### Customer Portal v2 ![Subscription details showing monthly cost, credits earned, and unlocked surprise gift.](https://cdn.us.document360.io/a953bba6-c70d-43ce-bc77-d7f32a8fc514/Images/Documentation/CleanShot 2026-03-03 at 11.25.18.png) ![Interface for applying credits to a subscription with a slider and remaining balance.](https://cdn.us.document360.io/a953bba6-c70d-43ce-bc77-d7f32a8fc514/Images/Documentation/CleanShot 2026-03-03 at 11.27.41.png) ## Redeeming credits for a specific product If specific products are configured to be redeemable with credits, customers can redeem them directly within the Customer Portal as well as on the Rewards page. #### Customer Portal v3 ![](https://cdn.us.document360.io/a953bba6-c70d-43ce-bc77-d7f32a8fc514/Images/Documentation/CleanShot 2026-03-03 at 15.07.16.gif) Redeem credits for a specific product directly in the Customer Portal ![Instructions for redeeming credits for Cloudwell Digestive Gummies subscription.](https://cdn.us.document360.io/a953bba6-c70d-43ce-bc77-d7f32a8fc514/Images/Documentation/CleanShot 2026-03-03 at 15.10.02.png) Redeem credits for a specific product on the Customer Portal Rewards page #### Customer Portal v2 ![](https://cdn.us.document360.io/a953bba6-c70d-43ce-bc77-d7f32a8fc514/Images/Documentation/CleanShot 2026-03-03 at 15.16.26(1).gif) ![Instructions to redeem points for Cloudwell Digestive Gummies subscription product.](https://cdn.us.document360.io/a953bba6-c70d-43ce-bc77-d7f32a8fc514/Images/Documentation/CleanShot 2026-03-03 at 15.19.25 2.png) ## Viewing credit activity > [!NOTE] > To access the Rewards page in the Customer Portal, click **View all rewards** if you’re using Customer Portal v3, or **Membership** if you’re using Customer Portal v2. Credit activity, including applied and expired credits, is displayed in the Reward History section of the Rewards page. #### Customer Portal v3 ![Overview of ongoing rewards and recent reward history for a membership program.](https://cdn.us.document360.io/a953bba6-c70d-43ce-bc77-d7f32a8fc514/Images/Documentation/CleanShot 2026-03-03 at 15.24.50.png) #### Customer Portal v2 ![Overview of ongoing rewards and recent reward history for user credits.](https://cdn.us.document360.io/a953bba6-c70d-43ce-bc77-d7f32a8fc514/Images/Documentation/CleanShot 2026-03-03 at 15.22.15.png) ## Redeeming credits at checkout (Shopify Plus only) > [!WARNING] > Merchants must have [Multipass](/help/docs/multipass) enabled in their Shopify store for the Checkout Block to function properly. Without Multipass enabled, customers who log in through Skio (rather than directly through Shopify) will be prompted to log in again when they reach the checkout page. Customers can redeem credits in their **Customer Portal**, and also during **Checkout**(Shopify Plus stores only, see our guide on [setting up the credit redemption at checkout here](/help/docs/how-to-add-the-credit-redemption-block-in-shopify-checkout)). ![Checkout page showing credits available and shipping details for an order.](https://cdn.us.document360.io/a953bba6-c70d-43ce-bc77-d7f32a8fc514/Images/Documentation/CleanShot 2026-03-03 at 11.43.34.png)