---
title: "Can I use Quick Action links in the Customer Portal banner?"
slug: "can-i-use-quick-action-links-in-the-customer-portal-banner"
updated: 2026-02-06T20:14:06Z
published: 2026-02-06T20:14:06Z
canonical: "help.skio.com/can-i-use-quick-action-links-in-the-customer-portal-banner"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.skio.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Can I use Quick Action links in the Customer Portal banner?

Yes, the customer portal banner can link to a [**Quick Action**](/help/docs/all-available-quick-actions-in-skio)****so that when a customer clicks the image, it immediately triggers an action in their subscription.

For example, you could link to an **"Add product variant"** Quick Action using an image that says *"*Try our new flavor.*"* This makes it easy to highlight promotions, launch new products, or offer one-time upsells directly in the portal.

> [!NOTE]
> **Note**
> 
> Quick Actions must target the next active billing subscription (with the dynamic variable: `{{nextActiveBillingSubscriptionId}}`). These don’t work for reactivations or unpauses.

## How do I add the Quick Action link to the customer portal banner?

1. In your **Skio dashbaord**, go to **Grow > Quick Actions.**
2. Click **Create Quick Action**and choose **Modify an existing subscription**.
3. Configure your Quick Action according to our [Quick Actions guide.](/help/docs/how-to-set-up-quick-actions)
4. After generating the link, **replace the subscription ID** with `{{nextActiveBillingSubscriptionId}}`. The final link should look something like: `https://yourstore.com/a/account/quick-action-v3?stackId=XXXX&subscriptionId={{nextActiveBillingSubscriptionId}}`
5. Go to **Customer Portal > Portal Settings** and add the link to the field for **Banner Image Link**: ![](https://cdn.us.document360.io/a953bba6-c70d-43ce-bc77-d7f32a8fc514/Images/Documentation/41908533611035.png)

## Example use cases

| **Use Case** | **Customer Benefit** | **Business Impact** |
| --- | --- | --- |
| **Add product variant** | Try new flavors or formats | Prevents boredom churn |
| **Add 1-time upsell** | Add seasonal items without commitment | Increases AOV |
| **Apply discount** | Feel rewarded with no coupon hunting | Boosts retention |
| **Delay order** | Skip without canceling | Preserves revenue |
| **Get now** | Reorder early when running low | Improves satisfaction and LTV |
| **Change interval** | Custom-fit delivery schedule | Reduces timing-related churn |
| **Swap product** | Get what they want without canceling | Solves dissatisfaction, lifts LTV |

### Ideas for copy

- **New product announcements**: "Try Our New Flavor!"
- **Loyalty or milestone unlocks**: "3-Month Reward Available!"
- **Payment issues**: "Update Card Instantly"
- **Seasonal promotions**: "Add the Fall Box Now"