---
title: "Build-a-Box customer experience"
slug: "build-a-box-customer-experience"
updated: 2026-03-13T20:33:39Z
published: 2026-03-13T20:33:39Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.skio.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Build-a-Box customer experience

Build-a-Box lets customers create a custom subscription box by selecting their own products, quantities, and frequency—all from the storefront. Rather than subscribing to a fixed product, customers build a personalized bundle that ships on a recurring schedule.

This guide covers what customers see and interact with throughout the Build a Box experience, from storefront to managing their subscription in their [Customer Portal](/help/docs/customer-portal-1).

## Static box customer experience

> [!NOTE]
> Learn how to set up Static boxes in [our setup guide here](/help/docs/static-build-a-box-setup-guide).

### Storefront buy pages

![](https://cdn.us.document360.io/a953bba6-c70d-43ce-bc77-d7f32a8fc514/Images/Documentation/CleanShot 2025-12-01 at 14.40.47(1).png)

On the storefront, customers will see Static boxes as a regular product, different than the custom Box Builder configuration for dynamic and sectioned boxes. They can add the product to their cart as a one-time or subscription.

### Customer portal

![](https://cdn.us.document360.io/a953bba6-c70d-43ce-bc77-d7f32a8fc514/Images/Documentation/CleanShot 2026-01-22 at 14.18.51.png)

![](https://cdn.us.document360.io/a953bba6-c70d-43ce-bc77-d7f32a8fc514/Images/Documentation/CleanShot 2026-01-22 at 14.19.14.png)

From the Customer Portal, customers can click on **Edit items** to manage the products in their Static box.

---

## Dynamic Build-a-Box customer experience

> [!NOTE]
> Learn how to set up Dynamic boxes in [our setup guide here](/help/docs/dynamic-build-a-box-setup-guide).

### Storefront buy pages

![](https://cdn.us.document360.io/a953bba6-c70d-43ce-bc77-d7f32a8fc514/Images/Documentation/CleanShot 2025-12-01 at 17.48.25@2x.png)

Customers navigate to your box builder page URL and:

1. Select products from the eligible products you've defined.
2. See the total price adjust as they add or remove products.
3. View the discount progress bar (if enabled) showing how close they are to unlocking the next discount tier.
4. Choose to purchase as a one-time order or subscription (unless you've disabled one-time purchases).
5. Complete checkout.

### Customer Portal

![](https://cdn.us.document360.io/a953bba6-c70d-43ce-bc77-d7f32a8fc514/Images/Documentation/CleanShot 2025-12-01 at 17.51.54@2x.png)

Customers can edit their box anytime in the customer portal:

1. An **Edit box products** button appears in their subscription details.
2. Clicking this button opens the box customizer.
3. Customers can add or remove products within the box constraints.
4. For specific size boxes, customers can upgrade or downgrade between defined sizes.

![](https://cdn.us.document360.io/a953bba6-c70d-43ce-bc77-d7f32a8fc514/Images/Documentation/CleanShot 2025-12-01 at 17.52.06@2x.png)

> [!WARNING]
> Limitations
> 
> Dynamic Build-a-Box does not currently work for:
> 
> - [Prepaid subscriptions](/help/docs/getting-started-with-prepaid-subscriptions)
> - Some [Quick Actions](/help/docs/how-to-set-up-quick-actions)(like swaps)

---

## Sectioned box customer experience

> [!NOTE]
> Learn how to set up Sectioned boxes in [our setup guide here](/help/docs/sectioned-build-a-box-guide).

### Storefront buy pages

![](https://cdn.us.document360.io/a953bba6-c70d-43ce-bc77-d7f32a8fc514/Images/Documentation/Zight Recording 2025-12-01 at 03.04.25 PM.gif)

Customers navigate to your box builder page URL and:

1. Select products from the eligible dynamic boxes you've defined.
2. See the total price adjust as they add or remove products.
3. Choose to purchase as a one-time order or subscription (unless you've disabled one-time purchases).
4. Complete checkout.

### Customer Portal

![](https://cdn.us.document360.io/a953bba6-c70d-43ce-bc77-d7f32a8fc514/Images/Documentation/Zight Recording 2025-12-03 at 04.48.58 PM.gif)

Subscribers can easily edit their sectioned boxes from the customer portal:

1. An **Edit items** button appears for any subscription that includes a Sectioned Box.
2. Customers can add or remove products from any section.
3. Customers can upgrade or downgrade option sizes within each section.

---

### Managing Build-a-Box subscriptions in the Skio dashboard

![](https://cdn.us.document360.io/a953bba6-c70d-43ce-bc77-d7f32a8fc514/Images/Documentation/CleanShot 2025-12-01 at 17.50.56@2x.png)