--- title: "Build-a-Box customer experience" slug: "build-a-box-customer-experience" updated: 2026-10-19T22:07:16Z published: 2026-10-19T22:07:16Z canonical: "help.skio.com/build-a-box-customer-experience" --- > ## Documentation Index > Fetch the complete documentation index at: https://help.skio.com/llms.txt > Use this file to discover all available pages before exploring further. # Build-a-Box customer experience Build-a-Box lets customers create a custom subscription box by selecting their own products, quantities, and frequency—all from the storefront. Rather than subscribing to a fixed product, customers build a personalized bundle that ships on a recurring schedule. This guide covers what customers see and interact with throughout the Build a Box experience, from storefront to managing their subscription in their [Customer Portal](/help/docs/customer-portal-1). ## Static box customer experience > [!NOTE] > Learn how to set up Static boxes in [our setup guide here](/help/docs/static-build-a-box-setup-guide). ### Storefront buy pages #### Static (Customizable) ![](https://cdn.us.document360.io/a953bba6-c70d-43ce-bc77-d7f32a8fc514/Images/Documentation/CleanShot 2026-10-19 at 18.00.23@2x.png?sv=2026-02-06&spr=https&st=2026-11-06T19%3A53%3A31Z&se=2026-11-06T20%3A53%3A31Z&sr=c&sp=r&sig=exob%2B%2B3TgY3OU7cVNrVD2vsdLSNCH3tRtd8fJ4M92Fo%3D) Customers choose from your box sizes, each with a fixed number of items and a set price (e.g., 4 items for $40, 6 items for $60), then fill the box with products from your eligible items. The **Items in your box** tracker shows how many items they've added out of the box size, and the add button unlocks once the box is full. #### Static (Preset)![](https://cdn.us.document360.io/a953bba6-c70d-43ce-bc77-d7f32a8fc514/Images/Documentation/CleanShot 2026-10-19 at 17.17.59@2x.png?sv=2026-02-06&spr=https&st=2026-11-06T19%3A53%3A31Z&se=2026-11-06T20%3A53%3A31Z&sr=c&sp=r&sig=exob%2B%2B3TgY3OU7cVNrVD2vsdLSNCH3tRtd8fJ4M92Fo%3D) Customers see the box size options, but they can't add, remove, or swap individual items. - **Box size:** If you offer multiple sizes, customers choose one from the size dropdown on the box card. The contents and price update to match that size. - **Quantity:** Customers can use the **+** and **-** buttons to order more than one of the same box. - **One-time upsells:** If you've configured one-time upsell items, they appear below the box as optional add-ons. > [!NOTE] > For preset static boxes, the box contents are already set, so customers choose a box size (if you offer more than one) and then go straight to checkout. ### Customer portal ![](https://cdn.us.document360.io/a953bba6-c70d-43ce-bc77-d7f32a8fc514/Images/Documentation/CleanShot 2026-01-22 at 14.18.51.png?sv=2026-02-06&spr=https&st=2026-11-06T19%3A53%3A31Z&se=2026-11-06T20%3A53%3A31Z&sr=c&sp=r&sig=exob%2B%2B3TgY3OU7cVNrVD2vsdLSNCH3tRtd8fJ4M92Fo%3D) ![](https://cdn.us.document360.io/a953bba6-c70d-43ce-bc77-d7f32a8fc514/Images/Documentation/CleanShot 2026-01-22 at 14.19.14.png?sv=2026-02-06&spr=https&st=2026-11-06T19%3A53%3A31Z&se=2026-11-06T20%3A53%3A31Z&sr=c&sp=r&sig=exob%2B%2B3TgY3OU7cVNrVD2vsdLSNCH3tRtd8fJ4M92Fo%3D) From the Customer Portal, customers can click on **Edit items** to manage the products in their Static box. --- ## Dynamic Build-a-Box customer experience > [!NOTE] > Learn how to set up Dynamic boxes in [our setup guide here](/help/docs/dynamic-build-a-box-setup-guide). ### Storefront buy pages ![](https://cdn.us.document360.io/a953bba6-c70d-43ce-bc77-d7f32a8fc514/Images/Documentation/CleanShot 2026-10-19 at 18.02.51@2x.png?sv=2026-02-06&spr=https&st=2026-11-06T19%3A53%3A31Z&se=2026-11-06T20%3A53%3A31Z&sr=c&sp=r&sig=exob%2B%2B3TgY3OU7cVNrVD2vsdLSNCH3tRtd8fJ4M92Fo%3D) Customers navigate to your box builder page URL and: 1. Select products from the eligible products you've defined. 2. See the total price adjust as they add or remove products. 3. View the discount progress bar (if enabled) showing how close they are to unlocking the next discount tier. 4. Choose to purchase as a one-time order or subscription (unless you've disabled one-time purchases). 5. Complete checkout. ### Customer Portal ![](https://cdn.us.document360.io/a953bba6-c70d-43ce-bc77-d7f32a8fc514/Images/Documentation/CleanShot 2025-12-01 at 17.51.54@2x.png?sv=2026-02-06&spr=https&st=2026-11-06T19%3A53%3A31Z&se=2026-11-06T20%3A53%3A31Z&sr=c&sp=r&sig=exob%2B%2B3TgY3OU7cVNrVD2vsdLSNCH3tRtd8fJ4M92Fo%3D) Customers can edit their box anytime in the customer portal: 1. An **Edit box products** button appears in their subscription details. 2. Clicking this button opens the box customizer. 3. Customers can add or remove products within the box constraints. 4. For specific size boxes, customers can upgrade or downgrade between defined sizes. ![](https://cdn.us.document360.io/a953bba6-c70d-43ce-bc77-d7f32a8fc514/Images/Documentation/CleanShot 2025-12-01 at 17.52.06@2x.png?sv=2026-02-06&spr=https&st=2026-11-06T19%3A53%3A31Z&se=2026-11-06T20%3A53%3A31Z&sr=c&sp=r&sig=exob%2B%2B3TgY3OU7cVNrVD2vsdLSNCH3tRtd8fJ4M92Fo%3D) > [!WARNING] > Limitations > > Dynamic Build-a-Box does not currently work for: > > - [Prepaid subscriptions](/help/docs/getting-started-with-prepaid-subscriptions) > - Some [Quick Actions](/help/docs/how-to-set-up-quick-actions) (like swaps) --- ## Sectioned box customer experience > [!NOTE] > Learn how to set up Sectioned boxes in [our setup guide here](/help/docs/sectioned-build-a-box-guide). ### Storefront buy pages ![](https://cdn.us.document360.io/a953bba6-c70d-43ce-bc77-d7f32a8fc514/Images/Documentation/CleanShot 2026-10-19 at 18.03.26@2x.png?sv=2026-02-06&spr=https&st=2026-11-06T19%3A53%3A31Z&se=2026-11-06T20%3A53%3A31Z&sr=c&sp=r&sig=exob%2B%2B3TgY3OU7cVNrVD2vsdLSNCH3tRtd8fJ4M92Fo%3D) Customers navigate to your box builder page URL and: 1. Select products from the eligible dynamic boxes you've defined. 2. See the total price adjust as they add or remove products. 3. Choose to purchase as a one-time order or subscription (unless you've disabled one-time purchases). 4. Complete checkout. ### Customer Portal ![](https://cdn.us.document360.io/a953bba6-c70d-43ce-bc77-d7f32a8fc514/Images/Documentation/Zight Recording 2025-12-03 at 04.48.58 PM.gif?sv=2026-02-06&spr=https&st=2026-11-06T19%3A53%3A31Z&se=2026-11-06T20%3A53%3A31Z&sr=c&sp=r&sig=exob%2B%2B3TgY3OU7cVNrVD2vsdLSNCH3tRtd8fJ4M92Fo%3D) Subscribers can easily edit their sectioned boxes from the customer portal: 1. An **Edit items** button appears for any subscription that includes a Sectioned Box. 2. Customers can add or remove products from any section. 3. Customers can upgrade or downgrade option sizes within each section. --- ### Managing Build-a-Box subscriptions in the Skio dashboard ![](https://cdn.us.document360.io/a953bba6-c70d-43ce-bc77-d7f32a8fc514/Images/Documentation/CleanShot 2025-12-01 at 17.50.56@2x.png?sv=2026-02-06&spr=https&st=2026-11-06T19%3A53%3A31Z&se=2026-11-06T20%3A53%3A31Z&sr=c&sp=r&sig=exob%2B%2B3TgY3OU7cVNrVD2vsdLSNCH3tRtd8fJ4M92Fo%3D) You can view and edit a subscriber's Build-a-Box products from their subscription in the **Skio Dashboard**. Products that belong to a box are marked with a `Build-a-Box` label so you can tell them apart from other items on the subscription. 1. In the left-hand menu of your **Skio Dashboard**, go to **Subscribers** > **Subscriptions**. 2. Search for and open the subscription you want to manage. 3. In the subscription's product list, look for products with the `Build-a-Box` label. These are the items inside the subscriber's box. 4. Click **Manage Products** to add, remove, or change the products in the box. > [!NOTE] > **Note:** Preset box contents can't be edited for individual subscribers. You can still remove a preset box from a subscription. --- ## How do I preview or link to a Buy page? You can open any static box's Buy page from the **Skio Dashboard** to preview it or copy its link. 1. In the left-hand menu of your **Skio Dashboard**, go to **Acquire** > **Build-a-Box**. 2. Click the **three-dot menu** in the top-right corner of the box card. 3. Click **Customer View**. The box's Buy page opens in a new tab. Static box Buy page URLs use this format: `yourstore.myshopify.com/a/account/build-a-box/static/BOXID` Use this URL to link to your box from anywhere on your site, such as your main menu or a product page.