---
title: "Why doesn't my customer recognize the card number on their Apple Pay payment?"
slug: "apple-pay-different-card-number"
updated: 2026-10-26T14:39:50Z
published: 2026-10-26T14:39:50Z
canonical: "help.skio.com/apple-pay-different-card-number"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.skio.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Why doesn't my customer recognize the card number on their Apple Pay payment?

If a customer paid with Apple Pay, they might not recognize the card number on their order or subscription. This is expected. Apple Pay shows the last four digits of a Device Account Number (DAN), a unique number it creates for each card on each device, instead of the last four digits of the physical card.

## Why doesn't the card number match my customer's card?

Apple Pay never shares your customer's actual card number with you. Instead, it generates a Device Account Number (DAN), also called a token, specifically for that card on that customer's device.

Because Apple Pay relies on network tokenization, an order's payment details show the last four digits of the DAN instead of the card's last four digits. Shopify covers this in its [Apple Pay help article](https://help.shopify.com/en/manual/payments/accelerated-checkouts/apple-pay).

> [!NOTE]
> Each device gets its own DAN. If your customer added the same card to Apple Pay on more than one device, such as an iPhone and an Apple Watch, the last four digits can differ depending on which device they used at checkout.

## How can my customer find the matching card number?

Your customer can find their Device Account Number in the **Wallet** app on the device they used at checkout. They can open the card, view its details, and compare the last four digits of the **Device Account Number** to the ones on their order.

## Does Skio process Apple Pay payments?

No. Skio doesn't process any payments. All payments, including Apple Pay, are handled through Shopify's checkout and your payment provider. Skio displays the payment details it receives from Shopify.

## Where can I get more help with Apple Pay payments?

For questions about how Apple Pay payments are processed or displayed, contact Shopify Support. They can help you with payment methods in Shopify's checkout.

To set up Apple Pay for your subscriptions, see [How do I set up Apple Pay for subscriptions?](https://help.skio.com/docs/en/using-apple-pay-for-subscriptions)