--- title: "Managing Skio user permissions" slug: "users-managing-skio-user-permissions" updated: 2026-06-29T18:52:04Z published: 2026-06-29T18:52:04Z canonical: "help.skio.com/users-managing-skio-user-permissions" --- > ## Documentation Index > Fetch the complete documentation index at: https://help.skio.com/llms.txt > Use this file to discover all available pages before exploring further. # Managing Skio user permissions ## Overview The **User Permissions** feature in the Skio Dashboard allows store owners and administrators to control what their team members and other users can access. This is a change from the previous setup where all accounts had full access to all features. ## Before you start - Only **Store Owners** and **Admins** can manage permissions. - Permissions determine which sections an account can access within the Skio Admin Dashboard. - For detailed descriptions of each permission, see the [**Description of User Permissions**](/help/docs/description-of-user-permissions) article. ## Roles overview 1. **Store Owner** (Uneditable) - The primary account holder with full control over all store settings, billing, Subscription Management, user roles, and permissions. - This role is automatically assigned based on the store owner in Shopify. 2. **Admin** (Uneditable) - A role with broad access to manage team members, assign roles, and oversee most store operations, excluding ownership-specific functions. 3. **Member** (Editable) - A restricted role with access limited to specific tasks assigned by Admins or the Store Owner, without management privileges. - This is the default role for all new users who access the Skio Admin Dashboard for the first time. ## Managing user permissions ### View or edit permissions for existing accounts 1. **Navigate to User Management**: Click on **Account menu** in your Skio dashboard and select **Users**. You’ll see a list of all existing accounts, including those created automatically when a user first accessed the Skio dashboard. ![](https://cdn.us.document360.io/a953bba6-c70d-43ce-bc77-d7f32a8fc514/Images/Documentation/CleanShot 2026-02-05 at 13.42.32.png) 2. **Remove a user or change a user’s name:** Click the pencil icon beside a user’s name to remove a user or update their name. ![](https://cdn.us.document360.io/a953bba6-c70d-43ce-bc77-d7f32a8fc514/Images/Documentation/CleanShot 2026-04-09 at 10.21.18(1).png) 3. **Edit Permissions**: Click on any account to open the **Account Details** page. - Alternatively, select multiple accounts using the checkboxes for **bulk updates**. - From the details view, you can: - Change the user’s role - Assign specific permission overwrites - Overwritten permissions are marked with a green asterisk. 4. **Save Changes**: Click **Save Changes** to apply updates. ### Bulk edit users To apply changes to multiple users simultaneously: 1. **Select Multiple Users**: - Click on **Account menu** in your Skio dashboard and select **Users**. - Use the checkboxes to select the users you want to update. 2. **Apply Changes**: - Choose the new role or permissions from the **Permissions** panel. - Click **Save Changes** to update all selected users. ## Edit default role permissions The default role for new users entering the Skio Admin Dashboard is **Member**. To change the default permission set for this role: 1. **Access Role Settings**: - Click on **Account menu** in your Skio dashboard and select **Users** - Select the **Roles** tab at the top of the navigation. 2. **Edit Role Permissions**: - Choose the role you wish to update (currently, only **Member** is editable). - Customize the permissions you want to grant for this role. - Click **Save** to apply changes. ## Invite new users to the Store By default, new user accounts are created automatically when someone accesses the Skio Admin Dashboard and is assigned the **Member** role. Users will not have access to the dashboard until their account is approved by a Store Owner or Admin. If you’d like to preemptively add users to your storefront: 1. **Invite New User**: - Click on **Account menu** in your Skio dashboard and select **Users**. - Click **Invite User** in the top right corner. 2. **Enter User Details**: - Fill in the user's name, email, role, and any specific overwritten permissions. - Click **Save** to send an invitation via email. ## How do overwrites work? Overwrites allow for flexible permission management by letting you: - Grant exceptions to standard role permissions - Customize access without changing the user’s primary role **Important Notes**: - Overwritten permissions are indicated by a green asterisk. - If the role's permissions change to match an overwrite, the permission is synced and no longer considered an overwrite. - This ensures consistency and flexibility in managing user access. ## Additional information - Store Owners are automatically assigned based on the Shopify store owner. - Users who accessed the Skio dashboard before **March 5th, 2025** will automatically be granted **Admin** privileges. - All users who access the dashboard after this date are assigned the **Member** role by default ## Troubleshooting user permissions ### A user has permissions but still can't access a feature If a user's permissions have been updated but they're still seeing restricted access or missing features, the most common fix is to log out and re-authenticate through Shopify. This re-establishes their session with the updated permission set. 1. Have the affected user log out of the **Skio Dashboard**. 2. Ask them to relaunch Skio by opening it from the **Shopify Admin** (via **Apps** > **Skio**). This re-authenticates their session and applies their current permissions. 3. Confirm they can now access the affected feature. If the issue persists, double-check that their permissions were saved correctly by navigating to **Account menu** > **Users** and opening their account details. > [!NOTE] > Only Store Owners and Admins can update user permissions. If you're a Member who needs access to a feature, reach out to your store's owner or an Admin to have your permissions updated. ## Need Help? For further assistance, please reach out to our support team at help@skio.com. User Permissions refer to the settings that allow store owners and administrators to control access levels for team members and users within the Skio Dashboard, determining what actions they can perform. Subscription Management refers to the processes and tools used to oversee customer subscriptions, including billing, renewals, and modifications.